3D-ICT Service Desk
All 3D-ICT Service Desk engineers are intense reviewed and selected. Our 3D-ICT Service Desk employees understand their roles perfectly and they are motivated to go that extra mile for our customers!
A support desk of 3D means maximum satisfaction of the users and maximum stability!
3D-ICT support desk covers the following areas:
- Application support for internal application (tailor made, ERP)
- Applications for our customers clients (eg. Homebanking application)
- Microsoft office support (word, excel, outlook, PowerPoint, …)
- Windows/MacOS support
- Hardware support
- Internet support
- Printer support
- Support for mobile devices
The 3D-support desk model results in more motivated engineers, happy users and an important cost saving!
Benefits of the 3D-support desk model:
- The right engineer on the right place has a higher motivation
- Cost saving on engineers in application support, 1st line support and IMAC because less need of an ICT degree
- More focus on customer satisfaction because of the language skills and soft skills in application support, 1st line support and IMAC
- Engineers in 2nd and 3rd line support can focus more on complex problems without being disturbed, fasters solutions for complex problems
- 3D-ICT is one of the few exceptions in PC 218 that has an official permission to have employees working in night and weekend shifts