Process Analyst

  • Brussel

Detail vacature


The mission of IT Governance is to be a Center of Excellence, keeping all the IT projects and Operations under control and accompanying people to achieve strategic goals.

The IT Processes & Methods Manager uses his knowledge of and experience in IT frameworks, processes, procedures, … to ensure the design and implementation of IT processes and will be hosted in the IT Governance Department, reporting to the manager of IT Governance.


Design and build IT processes in the IT department, or involving the IT department in close collaboration with the process owners and following the Lean methodology guidelines. Processes to be developed (including but not limited to):

Office Management:

  • Contractors onboarding, lifecycle and offboarding management
  • Standardization of timesheet categories

PPM Transversal Services:

  • PMO/Project Management Liefecycle
  • Security roadmap governance


  • Investment inquiry

Vendor Sourcing, Contract, License & Vendor:

  • New vendor sourcing, contract, license & vendor management team
  • Purchasing workflows and X-flows management

Performance & Quality:

  • IT performance KPI process

Incident Management Governance:

  • Implement IT processes in the IT department, or involving the IT department

Ensure Stakeholder Management (identification, participation, communication)

Ensure Change Management and Communication:

  • Design and maintain a process map for IT, and a roadmap for process improvement
  • Propose optimization on current IT processes
  • Propose new KPIs/metrics in line with the new designed processes
  • Act as a catalyst for various communities to share and document best practices


Duration of the mission:

3 months, renewable

Start date: ASAP


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Copyright © 2021

I 3D-ICT bv

Alle rechten voorbehouden

Copyright © 2021

I 3D-ICT bv

Alle rechten voorbehouden